At Bizure, we work according to the principles of Modern Service Management: a proactive approach that is about value, experience and continuous improvement.
Our approach is based on three pillars that make an impact in your daily practice:
We continuously measure and improve the quality of our services. With our XLAs, we focus on what counts: clear agreements, transparency in the event of disruptions and cooperation that works. Proactive, personal and linked to your SLAs. Everything organized in our Support Portal.
We ensure that your environment remains safe, your costs are under control and your support is accurate. Based on our XLA approach, we continuously monitor security, quality and consumption. Changes? We test these for impact and costs beforehand.
For us, management is about progress. We don't wait for incidents, but identify opportunities and risks before they become problems. Every month, we look together: What could be better, smarter or safer? And what does that mean?
With our smart monitoring & alerting, we keep a close eye on your cloud environment. Not only whether everything is running, but whether it actually works well and stays that way. We monitor on five axes that determine the quality and stability of your IT landscape:
At Bizure, the XLA is not an extra KPI, but the common thread in everything we do. We use it as a control tool to measure how our services are experienced and where we can improve. From security and cost optimization to support and collaboration: everything is about a stable, safe and future-proof environment that you can build on.
We find it important to know how our services are really experienced. Because only by listening carefully can we keep improving.
Whether you're curious about our approach, have a concrete question or just want to discuss your cloud environment, we'd love to get to know you.
Send us a message, schedule an appointment or contact Christian Sinke.
