Colleague Marco – from Business Developer at TeamValue to Service Manager at sister company Bizure

Curious about what Bizure does and how it connects to the TeamValue Group? Read more about.

The ‘switch’ to Bizure

Marco: ‘’I see a growing market demand for managed services, but in a way that is scalable and fits the organization. Usually, a client submits a request, and it’s handled via a ticketing system. We identify, process, isolate, and resolve. But is that really sustainable?’’. He adds: ‘’At Bizure I don’t sign SLAs with our clients, but XLAs. We work based on Modern Service Management and monitor across four key areas: security, quality, cost management, and resiliency. Beyond just handling tickets, we provide both solicited and unsolicited advice, offering improvement proposals that make the client’s management environment transparent, predictable, and scalable. With Customer Intimacy, it’s all about client satisfaction; you should at least expect a good management partner to keep everything up & running’’.  

The Golden Path - the common thread for both TeamValue and Bizure

How do we help clients further with their management environment? By following our strategy of building a sustainable environment together. Whether we have implemented a Business Intelligence solution, a Cloud Solution, or initiated a true business transformation through coaching, we always do it based on The Golden Path. We follow that same path toward software that truly adds value at Bizure as well. Through dynamic control, a customer-fit dashboard, and continuous monitoring of the user experience, we ensure the team starts taking action themselves. After adoption, you only need us for advice, flexible solutions, and any necessary Azure Cloud Services.  

Among others, Humanitas, Qualogy, Kenter, 123meetbedrijf, Air Miles, and Deftpower are already using our solution

Marco – years of IT experience and continuous development

Marco has gained extensive experience in IT throughout his career. In the past, he worked at Microsoft and for an IT staffing agency, where he served as a Business Development Manager and Team Lead for Modern Workplace. He has been with TeamValue since November 2019, also as a Business Development Manager and Azure DevOps Trainer. Working in a team, building bridges between ‘internal’ and ‘external’, and working with new technologies give him a lot of energy. Now, he is making the move to Bizure as Service Manager. ‘’I’m really looking forward to it. It allows me to be involved not just in daily operations, but also in policy. For me, this is a great horizontal step in my career. And I’m happiest doing it within the TeamValue family, because we’re far from finished with creating great IT solutions’’, says Marco.

Want to read more from Marco?

• Marco - 13 months and 100 days with TeamValue
• Onboarding Marco - his first 5 weeks at TeamValue